Terms and Conditions as of 3rd of September 2019
The terms and conditions are based on the EU consumer rights directive, which applies from July 27th, 2017, and focuse on the changes in consumer rights and responsibilities with regards to online shopping.
We therefore recommend you to read this text through in order to stay well informed about your rights. For further information, see The Consumer Contract Act og The Sale of Goods Act samt Competition and Consumer Authority.
You have 14 days cancellation policy. To exercise this right, you must you must provide us with unequivocal statement within 14 days of receipt of goods. If you send the item back without such declaration, your cancellation will not be processed. The statement must contain your name, address, email address and order number. It is not sufficient to just reject the goods. Make sure to enclose a written statement in the package if you return the watch to us. We have prepared a form on the delivery note that you receive in conjunction with your purchase. You are welcome to use this form, or you can use the standard one as shown in The Consumer Contract Act..
The item must be returned to:
Generatorvej 8F, 1,th
Please, make sure that the goods are securely wrapped. You are responsible for the package/goods until we receive it. So please keep postal receipt and possible tracking number. You must pay the costs of returning the goods if you change your mind (unless otherwise agreed) When we received the goods and after the inspection, and you will get a refund through the same payment method that you used to purchase the products.
Please note: You may lose your purchase amount, in whole or in part. This happens if the product’s value is lessened, because:
* You have actually used the product
* It was damaged when the product was in your possession
* You have handled the goods in an unnecessary manner in order to determine the nature, characteristics and the way in which the goods function.
* Certain products are not covered by this right, and if the sealing is broken, return- and exchange-rights will expire. This applies to: Fossil Q, Misfit, Michael Kors Access, Emporio Armani Connected and Skagen Connected.
You yourself must pay for the return freight to us, and you are responsible for all damages while the product is in your possession AND while it is being transported to us.
If you return a used or damaged item (including packaging and manuals), we will deduct the credit amount equal to that of our product value assessment.
If you wish to file a complaint about your transaction with us, please do so here Consumer complaints.
You can read more about your rights here.
If you have any questions about the above, please write to Customer Service at firstname.lastname@example.org or use our contact form.
All prices include VAT 25 %, quoted in British Pounds. Reservations can be made for misprints, price changes, sold out goods, tax changes, exchange rate changes and force majeure. Delivery to the UK costs from approx. £17.5 for UPS Delivery - 1-3 work days delivery time, and most likely the package will be delivered all the way to you doorstep. As most of our orders are sent using UPS, to ensure fast delivery.We also offer shippinging to a lot of other countries, please continue to the checkout to see the current countries.
Payments with Visa, Mastercard, Maestro & Klarna
Payments with domestic and foreign credit/debit cards occur via a secure connection. Entered card details are encrypted using SSL (Secure Socket Layer) and cannot be read by others. The secure connection is indicated by a small padlock at the bottom right corner of your browser. Watchia does not have any access to your card details at any point, and we use a payment solution known as QuickPay and Klarna, which is approved by NETS.
Door delivery is from £12.50 to the UK and may be higher to other countries, and the package will in most cases be delivered all the way to you doorstep. If the door delivery attempt is not sucessful, the package will go on to a Access point where it has to be picked up. Most of our orders are sent using UPS, to ensure fast delivery. All items that are in stock will be shipped the same day as the order received (if the order is placed before 12:00 on weekdays). If placed after 16:00 or on non-business days, your order will be shipped the next business day. A further specified delivery time is set for each product. Note: if the package is returned to us because it has been unclaimed at the post office, or can't be delivered due to wrong or insufficient address and contact info. We reserve the right to charge from £20-30 in return shipping and handling fee to cover the costs of this error.
We offer an extended exchange policy of 90 days after receipt of the item (unless otherwise agreed). There are no administration fees for exchanging the products. However, the same conditions apply for the return depending on the condition of the product. You must notify us which watch you would like to exchange as well as provide us your name, address, email address and order number. If the new watch costs less than the returned one, we will refund the difference to your credit card. If the new watch costs more, we will send a special link to your e-mail address where the difference can be paid. After that the new watch will be sent to you.
On all products there is a minmum warranty period of 2 years. If the watch proves to be defective in material or workmanship inside 2 years, it will be repaired for free or exchanged, and as a last resort the money can be paid back. The damage must not because of improper handling, lack of care, accidents, or normal wear and tear. The manufacturer's warranty does not cover battery or water damage unless marked water-resistant (minimum 10 atm). Battery, case, crystal, strap, or bracelet is not covered by the manufacturer. To see more info about warranty for each manufacturer, please click here..
To claim your warranty
You need to fill out this warranty form online, before anything is sent to us. .Notice: We charge an administration and shipping fee of £40 for invalid claims, that are not covered by the warranty (see above). Usually exterior damages are not covered, unless they happen shortly after receipt of the product, as workmanship errors normally become visible immediately. After this, external damages are usually considered as normal wear and tear.
You will receive a confirmation email as soon as we receive the package from you. Then the watch/jewlery will be sent to the brand's own workshop for inspection and possible repair / replacement. If the brand workshop believes it's an invalid complaint, as a result of such abuse, or the like. We will contact you about the future course. Below is an overview of the individual brands' workshop estimated handling time. These may differ depending on the period (Christmas shopping etc.) And the repair complexity, but the outline indicates the approx. processing time you can expect. The period is calculated from the day we receive the watch and starts the handling.
Abbot & Mosley: 2-4 weeks.
Adidas: 3-5 weeks.
Armani: 3-5 weeks.
Bulova: 2-3 weeks.
Calvin Klein: 2-4 weeks.
Carrie Taylor: 1-2 weeks.
Casio: 2-3 weeks.
Certina: 2-4 weeks.
Citizen: 2-4 weeks.
Club: 2-3 weeks.
Daniel Wellington: 2-4 weeks.
Diesel: 3-5 weeks.
DKNY: 3-5 weeks.
Dyrberg/Kern: 3-5 weeks.
Festina: 2-3 weeks.
Fossil: 3-5 weeks.
Gant: 2-3 weeks.
Gucci: 4-6 weeks.
Hugo Boss: 2-3 weeks.
INEX: 2-3 weeks.
Lorus: 2-3 weeks.
Mango: 2-3 weeks.
Maurice Lacroix: 3-5 weeks.
Michael Kors: 3-6 weeks.
Misfit: 3-6 weeks.
Mockberg: 2-4 weeks.
Nixon: 4-6 weeks.
Oris: 2-4 weeks.
Police: 2-3 weeks.
Prevetti: 1-2 weeks.
Pulsar: 2-3 weeks.
Seiko: 2-3 weeks.
Skagen: 2-3 weeks.
Swiss Military Hanowa: 2-3 weeks.
Tissot: 3-4 weeks.
Tommy Hilfiger: 2-3 weeks.
Triwa: 4-6 weeks.
WobL: 1-2 weeks.